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Frequently Asked Questions

Account Opening

You can submit an account application online through the XNB website or app. Fill in your personal information and upload identity documents. You can start using all features once approved.
You need a valid ID (ID card or passport), phone number, email address, and a selfie photo for identity verification.
After submitting your application, you will receive email notifications about the review progress. Once approved, a confirmation email will be sent and you can log in immediately.
Opening an XNB account is completely free with no monthly fees or minimum balance requirements. Reasonable fees apply only when using specific services.
XNB holds multiple remittance service and digital currency exchange service licenses approved by the Australian anti-money laundering regulator (AUSTRAC).
Your application is reviewed by the XNB compliance team in Australia, strictly following Australian financial regulations and anti-money laundering laws.
After logging into XNB, click 'Add Currency' on the account management page and select the currency type to open the corresponding sub-account.
Typically, account review is completed within 1-3 business days. During peak periods, there may be slight delays.

Account Management

After logging into XNB online banking or app, you can view your account balance and basic information on the homepage. Click account details for more.
On the account management page, select 'Transaction History' or 'Statement' to filter by date range and export PDF statements.
Find the 'Invite Friends' feature in the app and share your exclusive invitation link or code with friends.
Yes, you can add an invitation code in account settings after registration, but it must be done within 30 days.
BSB (Bank State Branch) is a 6-digit code used in the Australian banking system to identify bank branches.
ACH (Automated Clearing House) is the US automated clearing system used for processing electronic fund transfers.
A Routing Number is a 9-digit code used in the US banking system to identify financial institutions, similar to Australia's BSB number.
An ABA number is the American Bankers Association number, identical to the Routing Number, used to identify US financial institutions.
A Sort Code is a 6-digit code used in the UK banking system to identify bank branches.
IBAN (International Bank Account Number) is an international bank account number used to identify bank accounts for cross-border transfers.